Privacy Policy

1. Introduction

Trigli ("we," "us," or "our"), operated by Thomas Dempsey, provides an AI-powered customer service email platform at trigli.ai. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service.

By using Trigli, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Password (stored securely hashed, never in plain text)
• Company name

Gmail Data

When you connect your Gmail account via OAuth 2.0, we access the following data with your explicit consent:

• Incoming emails to your connected inbox (to generate AI-assisted replies)
• Sent emails from your connected inbox (only if you enable the Reply History Scanner feature, to discover your writing style and policies)
• Email metadata such as sender address, subject line, timestamps, and thread IDs

We only access emails from the specific Gmail account you connect. We do not access contacts, calendar, drive, or any other Google services.

Documents You Upload

You may upload company policies, SOPs, FAQs, and other documents. These are stored securely and used exclusively to power AI replies for your account.

Usage Data

We track email processing counts, feature usage, and billing-related metrics to operate the service and enforce plan limits.

3. How We Use Your Information

We use the information we collect to:

• Generate AI-powered draft replies to customer emails using your uploaded policies
• Send approved replies via your connected Gmail account on your behalf
• Classify and route incoming emails based on your configured rules
• Discover writing style patterns and policies from your sent replies (only when you enable this feature)
• Improve reply quality through your feedback (approve, reject, edit actions)
• Process billing and enforce usage limits
• Communicate with you about your account and service updates

4. Google User Data: Limited Use Disclosure

Trigli's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• We only use Gmail data to provide and improve the email reply features you have enabled
• We do not sell, rent, or share your Gmail data with third parties
• We do not use your Gmail data for advertising purposes
• We do not allow humans to read your Gmail data unless (a) you give explicit consent, (b) it is necessary for security purposes, (c) it is required by law, or (d) the data is aggregated and anonymized for internal operations
• Gmail data is processed by our AI systems (Anthropic Claude and OpenAI embeddings) solely to generate replies and extract patterns on your behalf

5. Data Storage and Security

• All data is stored in Supabase (PostgreSQL) with row-level security enforcing tenant isolation
• Gmail OAuth tokens are encrypted at rest before storage
• All communication between your browser and our servers uses HTTPS/TLS encryption
• Each tenant's data is logically isolated; no tenant can access another tenant's data
• We do not store your Gmail password; we use OAuth 2.0 tokens that you can revoke at any time

6. Third-Party Services

We use the following third-party services to operate Trigli:

• Supabase - Database hosting and user authentication
• Anthropic (Claude) - AI reply generation and email classification
• OpenAI - Text embeddings for document search
• Google Gmail API - Email reading and sending
• Stripe - Payment processing (we do not store credit card numbers)

Each third-party service processes data in accordance with their own privacy policies. We only share the minimum data necessary for each service to function.

7. Data Retention

• Your account data is retained for as long as your account is active
• Email data and AI-generated replies are retained for the duration of your subscription
• If you delete your account or disconnect your Gmail, associated data is permanently deleted
• You can disconnect your Gmail account at any time from Settings, which stops all email access

8. Your Rights

You have the right to:

• Access your data through the Trigli dashboard
• Disconnect your Gmail account at any time, immediately stopping email access
• Delete your uploaded documents at any time
• Revoke Trigli's access to your Google account via your Google Account permissions page
• Request deletion of your entire account and all associated data by contacting us

9. Children's Privacy

Trigli is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of Trigli after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Thomas Dempsey
Email: tommy@trigli.ai